Hostess [Turkey]


 

We are looking for candidates for our Hostess position.
Job Purpose:
The CHANEL Boutique Hostess will serve as a “CHANEL Ambassador” by displaying a welcoming and friendly attitude to all clients entering the store.
Key Responsibilities:
  • Identify, greet and welcome all clients entering the boutique with a warm, genuine, and friendly smile
  • Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience
  • Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit
  • Ask for the customer name, the purpose of the visit, and write down a small description identifying the customers’ needs
  • Act as the liaison between the customer and the boutique team: knowing and keeping a record of daily customer appointments, daily boutique roster, etc.
  • Coordinate traffic flow during high volume times: in charge of the queue management system
  • Clearly, confidently and articulately communicate with clients on a daily basis
  • Foster the development of clients’ emotional connection to CHANEL
  • Knowledgeable of all CHANEL products and company policies, including after-sales, credit notes, exchange and customer service
  • Remain up-to-date on all CHANEL collections
Qualifications:
  • Bachelor Degree
  • Minimum 2 years of retail experience in customer service
  • Strong interpersonal and communication skills
  • Team player
  • Well-groomed, with a pleasant and dynamic personality
  • Excellent customer service and client-centric mindset
  • Ability to manage multiple tasks in a fast-paced environment
  • Fluent English and French is a plus
  • Able to withstand retail working hours and work on weekends and public holidays


 

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